Patient Care Coordinator (PCC)— Scheduler
As the Patient Care Coordinator, you will ensure high quality health care by serving as the patient’s medical liaison among the practice, hospital, support services, and payors. Collaborate with various departments to assure the best customer experience.
Your Primary Duties and Responsibilities included the following
As with any job, other duties may be assigned to you as appropriate.
1. Receive and enter orders into API database assuring medical necessity complies with diagnosed symptoms ordered.
2. Schedule patients for sleep studies in a timely manner and in accordance with company policy.
3. Obtain demographic/medical information from patients during scheduling process.
4. Inform, educate and answer physician/patients’ questions regarding sleep study process.
5. Communicate information received from patients, physician offices, and/or hospitals to the appropriate Persante employee(s) for action and follow-up.
6. Assure customer call turn around times are exceeded.
7. Review and verify source materials to determine accuracy and completeness of information according to Medicare-specified standards; follows up to correct or complete data.
8. Relies on instructions and pre-established guidelines to perform the functions of the job.
9. Learns how to appropriately apply department procedures & policies. Escalates issues to supervisor for guidance.
10. Performs a wide variety of tasks. A certain degree of creativity and latitude is required. Supports and adheres to HIPAA guidelines.
Your Secondary Duties and Responsibilities
· Position may cross train to duties of both PCC – Medical Records Pre and Medical Records Post.
Your Supervisory Responsibilities
· This job has no supervisory responsibilities.
Competency you need
To perform your job successfully, you should demonstrate the following competencies. These competencies will be measured on your performance evaluations.
1. Business Ethics (10%) - Treat people with respect. Keep commitments you make. Inspire the trust of others. Work with integrity and ethically. Uphold organizational values.
2. Leadership (10%) - Demonstrating courage to lead team through evolving business environment, both from internal and external requirement. Display original thinking and creativity. Appropriately mentor and work with team and peers to meet challenges with resourcefulness. Generate suggestions for improving work. Through synergy of team develop innovative approaches and ideas. Present ideas and information in a manner that gets others' attention.
3. Planning/Organizing (20%) - Prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Organize or schedules other people and their tasks. Develop realistic action plans. Ability to handle a multitude of projects simultaneously.
4. Communication (40%) - Communicate effectively. Express ideas and thoughts verbally. Exhibit good listening and comprehension. Keep others adequately informed. Select and use appropriate communication methods.
5. Judgment (20%) - Display willingness to make sound, timely and relevant decisions. Exhibit sound and accurate judgment. Support and explains reasoning for decisions. This Includes assuring that the appropriate people are in decision-making process.
Qualifications for Your Job
To perform this job successfully, you must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the minimal knowledge, skill, and/or ability you are required to possess.
Education and/or Experience - High school diploma or general education degree (GED); or one to two-years related experience and/or training; or equivalent combination of education and experience.
Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills - To perform this job successfully, an individual should be proficient in relevant computer applications such as Microsoft Office software.
Certificates, Licenses, Registrations - None