Entry Level Mortgage Representative
Overview
Spring EQ is hiring Entry Level Customer Service Representatives to support our sales and operations teams. We are one of the National Mortgage News’ 2021 Top Mortgage Companies to Work For and we provide fully-paid company training and opportunity to grow with our team. During onboarding, you’ll learn about our industry, our products, our processes and the software programs you’ll use. After training, you will interact directly with customers to answer questions, resolve problems, and provide updates on the statuses of their loans. We are looking for proactive and customer service oriented individuals to join our team! Selected candidates will be hired into a Loan Originator Assistant position, which is our internal title for this customer service focused role.
This position is 100% remote until our offices re-open after COVID19 restrictions are lifted. When our offices re-open, this position can be based out of our Philadelphia, PA, or Mount Laurel, NJ offices.
Responsibilities
- Provide exceptional customer service on a high volume of in-bound phone calls
- Use customer-relationship management (CRM) software to monitor and document customer interactions.
- Participate in regular training activities to stay current with industry best practices and company policies.
- Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers
- Complete our fully paid customer service/sales and software training to help you build rapport and successfully interact with prospective clients in our industry, and ensure that you are comfortable and proficient with all systems used by our Loan Advisors
- Complete various administrative tasks in a timely manner to support our sales and operations teams
Qualifications
- Strong interpersonal skills & customer service/ sales oriented personality
- Must be a self-starter with a strong work ethic.
- Excellent communication, interpersonal and organizational skills.
- High School Diploma required, Bachelor's or Associate's Degree a plus.
- Ability to work Monday through Friday from 8:30am to 5:30pm, with some overtime as needed.
- Ability to work remotely until offices are reopened after COVID19 restrictions are lifted; willingness to work in an office/call center setting when our offices reopen (Must be able to commute to one of the following offices when we re-open: Philadelphia, PA, Mount Laurel, NJ)
- Ability to multitask, problem solve and efficiently manage time.
- Ability to contribute enthusiastically to a culture of innovation and continuous improvement.
- Ability to thrive in a fast-paced, team-oriented environment.
- Values personal excellence, integrity and accountability and demonstrates these qualities in everyday life.
About Us:
- Spring EQ was founded to help homeowners unlock the value of their home by providing visibility to it’s worth, and provide quick access to that equity. Our foundation expanded to include direct mortgage lending in 2019 as interest rates reached historic low levels which set off an unprecedented round of refinancing and home buying opportunities for our borrowers. By surrounding ourselves with some of the brightest, hard-working minds in the industry, we constantly improve the loan experience for our customers.
- At Spring EQ, we:
- Offer employee benefits including health, vision, dental, 401K with match, PTO, and a fun and vibrant work culture
- Strive to make every customer interaction a great one
- Recognize behind every loan is a person or family trusting us to handle what may be a once in a lifetime transaction
- Work hard and have fun to get the job done
- Interact on a first name basis and recognize each team member's unique value
- Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ
- Promote our team members so they can share their knowledge with others
- Innovate, innovate, innovate
- Create and embrace the latest technology
- Simplify constantly, challenging every process we use to better accomplish our goals
- Build upon a strong company culture and foster an environment of togetherness, support, and accountability
Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.