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Care Operations Internship (Central Division)

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Program Overview:
This internship is a summer program based out of multiple office locations within Comcast's Central Division. The program is designed to identify high-caliber talent to build our organization with the best and the brightest students who come from a variety of sourcing channels, including on-campus engagement, partner organizations, and direct applications. As an intern in the program, you would expect to work a 40 hour/week schedule over the course of 11 weeks throughout the summer.
Additionally, your experience will include:
Engagement: Working on creative, innovative, and thought-provoking projects within various business units at Comcast during your internship experience.
Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology.
Professional development: You will be exposed to a variety of professional development topics facilitated through our partners at Comcast University and senior leaders within the organization. These sessions are inclusive of speaker series, skill-building workshops, and networking opportunities.
Mentorship: Mentoring from fellow colleagues to help you navigate your experience, provide coaching, and expand your professional network.
Fun: Continuously develop relationships with fellow interns through social activities, community building, and networking. 
Available Locations:
Atlanta, GA
Norcross, GA
West Palm Beach, FL
Chicago, IL
Detroit, MI 
Role Overview:
The Care Operations Interns will assist full time coordinators and managers in planning and developing strategies within customer care operations. This internship will be focused on helping to execute on significant projects within the business and will require exceptional organizational skills. This role is an exciting opportunity in a fast-paced environment that requires a 'customer-first' orientation to succeed.
 Role responsibilities include, but not limited to:
- Assists leadership with regard to all facets of operations analysis and performance management
- Collaborates with care operations team to plan, develop and administer customer service programs
- Liaises with care operations and customer experience leaders, product owners, project managers, and subject matter experts to assist with the build out of road-maps and project plans
- Monitor, track, and report engagement trends
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition
- Regularly explores new ideas, tools and strategies
- Regular, consistent and punctual attendance
- Other duties and responsibilities as assigned 
Basic Qualifications/Requirements:
- Currently pursuing a bachelor’s degree from a United States-based college or university
- Authorized to work in the United States of America
- Ability to work a minimum of 35 hours per week
- Strong interest in the telecommunications, cable and media industries
- Ability to work independently and in group settings  
Preferred Qualifications/Background:
- Prior business exposure through internships, work experiences or campus organizations is preferred
- Currently pursuing a major in Communications, Sales, Marketing, Business Analytics or related fields
Comcast is an EOE/Veterans/Disabled/LGBT employer