Customer Experience Internship (Travel Social App)

As an Integrated Customer Experience Intern, you will play a key role in supporting the deployment and optimization of the user experience on our Mobile App and the staff experience with our Admin Dashboard. This position is geared towards modernizing and streamlining marketing operations, enhancing digital asset and content management, and improving platform functionality. 

You will assist with platform deployment, support onboarding processes, issue troubleshooting, administration and contribute to documentation and process standardization. This is an excellent opportunity to gain experience in digital transformation, platform integration, and marketing technologies within a remote, international business setting.

What you´ll do:

• Assist in evaluating the current state of our Admin Dashboard and gathering insights into existing content management practices and marketing platform needs 
• Collaborate with internal stakeholders to understand their requirements for Admin Dashboard functionality
• Monitor and analyze platform usage and performance, providing recommendations for enhancements and optimizations 
• Collaborate with product and design teams to propose and implement changes
• Support in mapping and documenting processes related to digital asset management, product information workflows and platform integrations 
• Assist in creating a playbook for platform use and best practices, offering guidance on workflows, features and standard operating procedures 
• Collaborate in developing training materials, presentations and resources to facilitate change management and ensure user readiness

What makes you a good fit 

• Pursuing a degree in Marketing, Business Administration, Information Systems, Digital Marketing or a related field 
• Strong written and verbal communication skills
• Familiarity with content and asset management systems or tools, is advantageous as well as with process mapping, documentation or creating standard operating procedures (SOPs) 
• Comfortable learning and using new technologies, with a willingness to explore platform functionalities and technical integrations 
• Ability to identify platform-related challenges and propose actionable solutions 
• Interest in digital transformation projects and an understanding of content and asset management 
• Experience or interest in working within an international business environment, understanding different cultural contexts
• Self-starter with the ability to take ownership of projects and run with them independently.
• Comfortable working in a remote environment and collaborating with a global team across different time zones.

What You’ll Gain

• The opportunity to take ownership of a rebranded launch and shape how an emerging app connects with its audience.
• Hands-on experience managing the build of a robust digital product
• Skills in content creation, campaign strategy, analytics, and community building—all while working within an exciting startup environment.
• Experience working in an agile and remote environment, collaborating with team members located around the world.

About Scapade

Scapade is a location-based social networking and discovery platform designed to combat overtourism and promote cultural sustainability all while promoting one-to-one connection in real life. The app connects travelers with local businesses and like-minded individuals nearby to facilitate meaningful in-person meetups that also support the local economy.