Program Lead Operations

Program Lead (Operations) - PROJXON

About the Role: 25 hrs/week, unpaid, 6-month program.

PROJXON is a dynamic business solutions and operations consulting organization focused on helping companies optimize performance, strengthen internal processes, and scale efficiently. Through a combination of data-driven decision making, cross-functional collaboration, and modern workplace tools, PROJXON partners with organizations to enhance productivity and operational excellence.

The company operates through specialized teams—including Operations, Marketing, Finance, HR, Technology, and Data—allowing interns and employees to gain hands-on experience in real-world business environments. PROJXON emphasizes professional growth, teamwork, and leadership development, making it a strong launchpad for career-oriented students and early professionals.

At its core, PROJXON values innovation, transparency, and continuous improvement. The organization empowers individuals to take initiative, contribute ideas freely, and develop essential business competencies while working with diverse teams across different time zones and backgrounds.

Responsibilities

Lead the planning, execution, and ongoing management of operational programs to ensure timelines, quality standards, and performance goals are met.

Coordinate cross-functional teams, serving as the primary point of contact between operations, leadership, and key stakeholders.

Monitor program performance using KPIs and operational metrics, identifying risks, gaps, and opportunities for process improvement.

Develop and maintain program documentation, workflows, schedules, and standard operating procedures (SOPs).

Support change management initiatives, including process rollouts, system implementations, and continuous improvement efforts.

Ensure programs align with organizational goals, compliance requirements, and operational best practices.

Provide regular status updates, reports, and recommendations to operations leadership.

Qualifications

Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field (or equivalent experience).

2–5 years of experience in operations, program management, project management, or a related role.

Demonstrated experience managing programs or initiatives across multiple teams or functions.

Strong organizational and time-management skills with the ability to manage competing priorities.

Proficiency in Microsoft Office and/or Google Workspace, with strong Excel or spreadsheet skills.

Excellent written and verbal communication skills.

Preferred Skills

Experience working in fast-paced, operationally complex environments.

Familiarity with process improvement methodologies (Lean, Six Sigma, or continuous improvement frameworks).

Experience using project or program management tools (e.g., Asana, Smartsheet, Jira, Monday.com).

Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.

Proven ability to lead without authority and influence cross-functional stakeholders.

Experience with budgeting, resource planning, or operational forecasting.

Ability to adapt quickly, problem-solve effectively, and drive initiatives from concept through execution.

Benefits of Joining PROJXON:

LinkedIn, resume, and portfolio building.

Exposure to business development, outreach systems, and partnership management.

Opportunity to shape and enhance PROJXON internal resource database and processes.

Flexible schedule and remote-friendly work environment.